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Program Design
One of Stellar Technology Consulting’s greatest strengths is our ability to consult with clients to determine how their CRM solution can be configured to meet their particular needs. We’ll help define and build processes for your company’s CRM solution. Whether it’s sales tracking, customer service procedures or total account management, we’ll design a program that will create the efficiency, productivity and accountability you desire for your business
Customization
We'll modify every feature of the CRM solution that fits your business needs. We will customize fields, organize layouts so that they will be logical and easy to navigate, create your document templates (letters, proposals, forms), build your report templates, and create the queries you'll use most often.
We understand that your employees will only want to use your CRM solution if it's made easy for them! So we'll make sure your menus are re-designed to reflect the way they'll use the program, and one-step buttons added to their toolbars to allow for one-click accomplishment of your common processes. The entire customization will be done with efficiency and ease of use in mind.
Data Conversion
Chances are that you already have data relating to your customers and prospects in some kind of format like Excel spreadsheets, Word documents, Outlook folders, Access databases, accounting programs, or any other database software. In almost all cases, we can convert and import your old data into your newly designed CRM solution. Additionally, if the data is not in the right form and format, filled with duplicates and full capitalization, we'll clean the data prior to import.
Remote Access to Data
Do you have employees operating remotely? You'd like them to work with your CRM solution remotely. Stellar Technology Consulting will help you determine the best method for your company to implement secure remote-user data sharing. Through proper synchronization set up or the use of web based access, we'll help you achieve your goals for building a secure master database that can be accessed to differing degrees by all or some of your employees, regardless of location.
Database Repair
Even with the best preventive maintenance procedure, sometimes things can go wrong, and databases will become corrupted. If you find yourself in this unfortunate situation, you can contact us to help you.
Data Mining
We believe strongly that the data in your CRM solution database can be one of your company's biggest assets. But most companies don't know how to "mine" their database to tell them the story of where they've been and where they're going.
Stellar Technology Consulting will query your database and generate periodic reports that will provide statistics about your best customers and the characteristics of your worst prospects, give details about your average sales cycle time line, analyze the success of various marketing and lead-generation programs, and tell you on an individual basis about employee program usage and compliance. These reports can become valuable tools as you plan target-marketing programs and restructure sales and marketing efforts
Technical Support
Stellar Technology Consulting provides on site and remote (via the Internet) technical service for its customers. In addition, we operate a telephone/email Help Desk for those problems or questions that can be solved and answered easily by phone or email. Contact us today for information on our service contracts, response policies and rates.
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